General information about BPAY
What is a Customer Reference Number (CRN)? Where do I find it?

Why does my Customer Reference Number (CRN) change on some bills but not others?
Some businesses use a single CRN to identify your account, while others prefer to use different CRNs for each bill so they can track them more easily. So, it’s important to check the CRN on each bill when you pay it.
To make sure you always use the right CRN, sign up for BPAY View. All the details are filled in for your approval, so you can be confident they’re correct. BPAY View may not be available for all businesses:
How do I find a Biller Code?

On a bill, you can find it in the payment options section, usually on the back or second page of the bill.
Search for a Biller Code
Is there a limit on the value of BPAY payments?
Financial institutions may also limit the amount you can pay from a particular account, to a specific business, or on a single day. Please contact the business that issued the bill or your bank to find out more.
Will the business charge me for processing BPAY payments?
Where can I find the BPAY terms and conditions?
Paying Bills with BPAY
How do I stop a scheduled payment?
- log on to your online banking
- choose the BPAY or bill payment option
- follow the prompts to cancel the payment.
*Scheduled payments are subject to systems and funds availability.
Which accounts can I use to pay a bill?
Search for a biller to check which type of account they accept payments from.
Where do I find details of past bill payments?
Can I make a BPAY payment when I’m overseas?
My payment won’t go through. What should I do?
If this doesn’t work, visit your bank.
I made a mistake! What should I do?
- paid too much
- used the wrong Biller Code or Customer Reference Number (CRN)
- accidentally paid the same bill twice.
If you paid too little, simply make another payment to cover the difference. Remember to check first with your bank to see if any extra fees or charges will apply.
My biller hasn’t got my payment. What should I do?
If your payment should have already gone through, contact your bank straight away, with your BPAY receipt number handy.
I didn’t get what I paid for. Will I get a refund?
I think a payment has been made that I didn’t authorise. What should I do?
Is BPAY safe?
BPAY doesn’t receive any of your personal details or account details during the payment process.
To find out more about the security features of your online banking, and how you can help protect your personal information contact your bank.
Will BPAY email me about a payment?
BPAY may sometimes send you general information — for example, if you enter a marketing competition. But we will never send you an email containing links to online banking sites.
If you receive an email with links to your online banking, don’t follow them. Contact your bank immediately.
How do I use a BPAY QR Code?
To use a BPAY QR Code log onto your mobile banking application and scan the QR code on your bill to capture all the details you need. You don't need to manually enter the Biller Code, Customer Reference Number and bill amount.
It's worth noting that the process for payments with QR Codes may vary slightly between Financial Institutions.
Receiving Bills Through BPAY View
What is BPAY View?
BPAY View sends bills and statements straight to the same online banking you use to pay them, putting an end to bills getting lost on your desk or in your inbox.
Depending on your bank you’ll receive a convenient SMS, email or bank message reminder to pay your bill. Its secure online access makes BPAY View easy to pay your bills on time. And BPAY View is easier on the environment too, with no need to print paper copies.
*If BPAY View is offered by the financial institution and Biller.
Find out more about BPAY View
How do I use BPAY View?
My BPAY View registration failed! What do I do now?
- entering the wrong details
- registering with more than one bank (if your biller doesn’t allow multiple registrations).
- CommBank customers please visit here for help with registering.
If you've done all this and you’re still having problems, contact your bank.
Which banks offer BPAY View?
Which bills can I receive with BPAY View?
When will I get bills through BPAY View?
How will I know when I have a bill to view?
Can I get a paper copy of a BPAY View bill?
Absolutely — just print a paper copy directly from your online banking.
How do I pay a BPAY View bill?
Some financial institutions even allow you to set up your bills to be paid automatically with Auto Pay.
Do I have to use BPAY to pay BPAY View bills?
How do I know if I’ve paid a BPAY View bill?
Contact your financial institution to find out more.
I think my bill is wrong! What should I do?
How do I cancel BPAY View for a bill?
- log on to your online banking
- choose BPAY View
- follow the prompts to select and deactivate the Biller.
What does BPAY View cost?
Is BPAY View safe?
BPAY doesn’t receive any of your personal details or account details during the payment process.
Storing Bills with BPAY View
I think my bill is wrong! What should I do?
How long will the bill stay in my online banking?
Where is my BPAY View bill stored?
It includes:
- Biller name
- Amount due
- Date due
Can anyone else view my bill?
To learn more about the security features of your online banking and how you can help protect your personal information, contact your bank.